roborock Q7 L5 Robot Vacuum and Mop Combo, 8,000Pa Suction, Upgraded from Q5 Pro, Dual Anti-Tangle System, LiDAR Navigation, No-Go Zones, Self-Charging Robotic Vacuum Cleaner, White

Excellent vacuum/mop that gets the job done!
So far we love him. We call him Rocky as probably most people do. We also have a few other robot vaccums but the other ones we have do not have lidar. I was amazed at how quickly it mapped our room where our other robots are just random and go all over the place, Rocky has a plan. He gets every inch of the room he is cleaning. The auto emptying and pet hair cutting is also amazing. We have 4 cats and 3 dogs and where our other robot brushes have to be cleaned after every cleaning, Rocky does it for us. Lastly is the mopping function. I like to do a ton of research and I was not too excited with how the mopping would work because its only a pad that vibrates compared to some of the other very expensive ones that have spinning brushes but I am shocked how well it does. The app is great along with the scheduling and I just can’t say enough about our little Rocky.

Customer service sucks more than the robot!!
Customer service for this product is worse than terrible!Connecting the device was a nightmare! I knew that it needed to be connected on a 2.4 network. I have many devices that connect through my dual-band router, and select the 2.4 network. This device will not do this. I did not learn this through Roborock customer reps or through my ISP. A friend mentioned that she had encountered this problem, and suggested that I split the networks on my router. Luckily, my ISP has an app that makes this possible without having to log into the router!For those who do not live with the disrespect and assumptions of competence shown to people without sight, you may not be aware that people with little or no sight use smartphones and computers as much, maybe more, than most people who are sight and light dependent! We read the screens with screenreaders which either speak or turn present characters in braille for a braillle display. However, human developers, most of whom are sighted, have to code the apps and web sites correctly. It isn’t difficult, not time-consuming, just requires an inclusive mindset and accessibility coding knowledge.With that said, what I hear on an app may not say the same thing as someone else visually sees. Icons must be labeled with text.Roborock customer service REFUSES to help me learn how to set the app so that the unit will mop. They ask insulting questions such as “don’t you have someone to help.” This is insulting for several reasons. It implies that I cannot possibly live independently, and that if a person with sight was available I was not intelligent enough to ask for visual assistance. Which, of course, if the app was coded correctly would not be necessary.I want to set the robot to mop. The rep is telling me that I have to do this from the map. I know this is not the only way, but he doesn’t know how! He blames it on my inability to see, not his incompetence, or the incompetence of those who coded this app. I did set the suction for the device, and set a schedule, figured out how to resolve the wi-fi connection without “sighted assistance.” While someone was looking at a picture of the device, and couldn’t figure out where to add water for the mop, I tactually found the rubber stopper and filled the tank! But, that seems impossible to the customer reps.Not only that, but I used to call them from my cell phone, but they seem to have blocked that number, as everytime I call from it now, it rings once then cuts me off. I successfully called them today using my home number! Instead of answering questions, they will often say nothing for over ten minutes, not telling the customer that they are on hold, or indicating, in any way, that the call is still even connected.I consider these issues as proof that this is not a reliable company. They are unethical and non-inclusive, and do not respect their customers. This is really terrible, as I had dreams of purchasing their most expensive model that self-fills the mop, washes and dries the mop pad, and has lots of features that coule be of benefit to me, just as they are to other customers who can afford the $1,500 unit.I am extremely dissapointed with my experience and it makes my experience, though also bad, with iRobot look like fun!

What I love most is it almost never gets stuck and I don’t have to remember to empty the container. for a while. Does well with hair and cleaning hair out of rollers takes 2 minutes, great design. Does a whole floor of 1300 sq ft with 65% battery left.Programming is almost very good, with a few minor tricky things, but generally very intuitive. Suction is adequate to all surfaces, not too loud but loud enough that it’s hard to watch TV with it around. Does a really good job with minor omissions sometimes, cleaned 100% if I ran it twice, especially if there was a lot of dirt on the floor. Didn’t try the mop as it’s basically dragging a wet sponge, I’d get the rotating mops in that case for better efficiencyIt would probably not pass the dog-poo test, but I don’t run it unattended

el producto se ve bien de buena calidad, barre decente para el dispositivo que es pero lo que no me agrado es la mopa para trapear, yo creia que tenia algun tipo de aspersor o sistema electronico para trapear y en todas las reseñas que encontre desian eso mismo que trapea mientras barre pero nadie dijo que es goteo por gravedad o mas bien avienta agua mientras brinca la aspiradora, y por ende no tiene control del agua usada lo cual provoca que se quede sin agua muy rapido.-update apenas en la segunda barrida muchas fallas se traba y manda alerta mala inversion,