Lenovo V15 Gen 4 (15.6″ FHD Anti-Glare, 13th Intel Core i5-13420H (Beat i7-1255U), 16GB RAM, 512GB SSD) for Business, Home, Military Grade, Ethernet, Webcam, IST Hub, Win 11 Pro w/AI Copilot, Black

Very good laptop
Looks nice laptop, bigger than expected, very easy to set up. Working perfectly so far.

Zero Stars- Malfunctioning Laptop, Crummy “Customer Service”
This is my third or fourth rewrite of this review, so bear with me please.I got my laptop in November 2014 and it took me about two months to adapt to it before I began regularly using it. It has some quirks, like an oddly-shaped keyboard, and a super-sensitive touchpad, plus I wasn’t thrilled with Windows 8. So, I would add programs, give it a shot, and then let it sit for a while.By about January 2015, I began using it daily for work. I’m a writer and do word processing for about 10 hours a day. I also research on the net heavily and do some basic graphic design and photo editing. Once I got the hang of it, I loved the laptop. It was super-fast, has great graphics, and the sound is clear.Sadly, just a few weeks into using it (so around February 2015) the “7” key stopped registering sometimes. Then, the touchpad began zooming the screen in when I wasn’t even touching it. Then, the cursor began locking up, as if I was clicking. It did this every 20 minutes or so, and the only fix was to restart the laptop. It also had the tendency to hop between paragraphs while I typed, as if I was moving the mouse and clicking. I was dependent on the laptop for income, and I had read reviews that said these issues mean the laptop has to be sent in for repairs, so I just worked with it anyway… up until it stopped registering the charger.I didn’t even realize there was an issue until the battery was toast. I tried to troubleshoot and burned through the last of the battery doing so. I called Lenovo and they told me it had to be sent in and that I should back up my files. I asked how I should do that, considering the unit would no longer turn on, and they told me to take it to a local tech, just to get my data off. I had been doing manual backups to a thumb drive and the tech wanted $80. I was already paying $50 to ship the thing back to Lenovo, so I opted to lose a few days of work and send it to them without doing another backup.Lenovo guarantees repairs will be done within 7 days, as long as the parts are in stock. Mine weren’t, and they called me and told me everything had been corrected except for the charging issue. It would be about a month from the death of my laptop until I would have it in my hands and working again. What can a person do but accept it? So, I accepted it and muddled through.The month passes and my laptop finally arrives back home. Ecstatic, I get it out of the box right away and fire it up. My data is still there!!! Hurray! But, alas, Lenovo failed to address the charging issue. Seriously. They sent it back to me broken. I’m guessing someone just put a new battery in it and said “Hey, it turns on. Problem solved,” and called it a day.I called Lenovo again and they told me I had to send it back. Oh. Heck. No. No. No. I told them they needed to send me a new laptop. They said they would escalate my issue and have a manager get back to me. Managers are allowed to take up to 30 days to investigate before contacting a person back. WTF? Really? Really??? (My apologies to the tech who had to tell me that.) At any rate, it took far less time than that, probably less than a week before the manager called me the first time. But, then she drug her feet, didn’t return calls, didn’t respond to emails promptly, and it ended up being stretched out longer than it should have. She said I couldn’t have a new laptop, but that they’d send a tech to my home to repair it. Ok, Lenovo, works for me.The tech (a third-party hired by Lenovo) arrives a few days later and replaces my motherboard. He fires it up and the computer fries. He says they usually replace several parts when replacing a motherboard, but that Lenovo only sent the motherboard, so that’s all he could do. He orders more parts and the next week, a second tech comes out with all the necessary parts. He fires it up and all is well, but he runs a scan and says my hard drive is failing. He orders a new hard drive and says a tech will contact me when it arrives and they can do the repair. This takes about another week, but thankfully, I am finally able to at least use the laptop. It’s then that I discover that the mouse is still freaking out. It still freezes, locks up, hops between paragraphs, etc. I figure the new hard drive will take care of this.The third tech comes out and replaces the hard drive. My laptop is finally fully-functional… except that it’s not. The mouse still locks up from time to time, as if I’m clicking on something, and I have to restart the laptop.I have now lost two months of productivity due to poor quality parts and crappy customer service. I’m sure it cost Lenovo far more to send out techs and perform repairs than it ever would have cost them to replace the darn thing, and certainly far more than it would have cost them to deliver a high-quality product to begin with. If this is their business model, more power to them. No doubt, the business will go under behaving this way. Regardless of how long they manage to stick around, I will never EVER EVER buy another Lenovo product and I urge anyone who is considering a purchase to research not only the product, but the company’s history as to how they handle complaints. These poor reviews say something here. They’re not flukes. I wanted to believe they were- that people just didn’t understand technology, or had poor interpersonal skills with customer service. Nope. This is a trend. This is how Lenovo operates. Best of luck to you if you decide to buy. You’ll certainly need it.

Great laptop for the price, handles a lot of games at decent graphics quality! Day to day task are no problem. highly recommended if on a budget.

It is a good computer. It is recommended for its price. The keyboard design is not very good. It can be better.