Summer Infant Banister and Stair Wood Safety Gate with Extra Wide Door Design and Comfort Grip handle for Easy One Handed Release, Multicolor

Aesthetically pleasing and functional
I prefer the wood look; metal baby gates aren’t very physically appeasing in my opinion, so options were slim. I also knew that I wanted something hardware mounted to avoid stubbed toes on the bottom bar, widen usable pathway, and provide additional stability. This gate checks all of the boxes.I was concerned after reading lots of reviews that the gate was difficult to open, doesn’t lock appropriately, that it wasn’t sturdy, or that it was loud but I don’t find any of this to be true. I’m able to open it easily with one hand, and the handle that unlocks it is so simple my 5 year old can do it without help (but my 2 year old cannot, which serves its purpose). Also, as long as it’s installed appropriately and everything lines up, it’s really easy to close and lock. It’s sturdy enough to withstand my 2 year old shaking because he wants up or down the stairs, as well as regular use. The kids go up and down the stairs constantly and it works perfectly well. Lastly, I don’t find it to be loud at all. There is a “click” whenever it is locked appropriately but otherwise I feel that it functions without excessive noise. I also love that it can be easily removed, if necessary, to move furniture etc.Install was also really simple. I do consider myself to be pretty handy, but I was able to install it with no help and didn’t have any issues. I’m a perfectionist, so I do recommend using a level at each step to ensure that everything is nice and straight. This will not only make everything look nice, but also makes it more functional and will help avoid issues mentioned by other reviewers. In order to make sure everything lined up correctly, I installed the hinge side first, then the gate itself, then the lock side, checking throughout that everything was nice and level. I feel that doing it this way, as opposed to putting up the gate last, allowed me to really ensure that everything lined up well and to avoid making unnecessary holes in the wall.I’m very happy with this purchase, and would buy again.

Quick, Sturdy, and One of the Better Non-Permanent Install Options
Pros:- Good non-permanent installation for stairway and clever design.- Relatively easy to remove the gate when not in-use.- Quick installation- Sliding mechanism on this gate is perfect- Easily adjustable to width of stairs- One-way operation for stairsCons:- Needs more color options, neither option was dark- Gate support doesn’t help at bottom of stairs / not long enough- Doesn’t have a way to adjust the height of the mounting bars in any meaningful way- Does not appear to be intended for installation on slanted railing- Cannot adjust mounting latches once gate is installed- Gate hinge hardware doesn’t lock tight- No auto-close / slam close.One Major Flaw – Height of the gate is not really adjustable, the bars don’t tighten / slide down the mounting mechanism, if you are anticipating adjusting this, keep that in mind. Luckily my cats can still fit under the gap so it wasn’t that big of a problem.Installation took about 20 minutes, the instructions are not that great but anyone with Ikea level knowledge could do this. The gate hardware for mounting the actual gate tends to flop around, that’s my only real complaint otherwise it would be a lot easier to remove when not needed.

Poor quality, worse customer service
Updated Review: RETURN without QuestionGot a gate with a bad part. Contacted their customer service since it was just one small piece. DON’T MAKE THIS MISTAKE. Just send it back through Amazon. We are on our fourth week and they keep delaying or giving us the run around. We sent pictures of the broken part, they asked us to write damaged on the gate, we did and sent pictures back, they said they need more pictures. Now we are worried about ever getting a working gate.Update to Update:Now on day 53 since we first contacted customer service and they just asked for more pictures, so I’ve poste the attached. I repeat, do not go through their customer service, just return to Amazon.Original review:Really nice wood finish. With a few kids before this, we’ve been through our fair share of gates and this is the best looking one.Can’t give it five stars because a key piece wasn’t machined properly so a bolt couldn’t thread. Customer service was very responsive and a new one is on the way but still a hassle.

I should start this review off with why I gave it three stars. The product itself is fine so long as you receive one that isn’t defective – 4 stars. The reason for the three stars comes from having to deal with the Summer Infant Inc. company due to a defective gate.The gate I received was missing the top spring in the handle, without this spring it won’t latch securely closed. I thought this is pretty simple, I’ll call Summer Infant Inc. and they’ll either send the missing 5 cent spring or a new gate. Many companies that manufacture infant safety products are very reasonable with issue like this (Stork Craft for example is great to deal with, they send the defective piece immediately without question and don’t even require the defective pieces back). Summer Infant on the other hand has a policy which requires that customers send the defective piece to them first (at customer’s cost) before they send a replacement. I explained that this is a top of the stairs safety gate, and while its defective it still kind of works, I cannot risk the chance that my son may accidentally fall down the stairs and seriously hurt himself because of Summer Infant’s policy. I told her I’d be happy to send the defective gate back after receiving a replacement. This, however, isn’t good enough for Summer Infant. The lady on the phone repeated the policy (many many times I might add), “it’s our policy that the defective piece be sent back before we send a replacement.”So in effect Summer Infant is implying that their policy is “we don’t care about child safety so long as we receive the replacement parts first.” Of course her manager wasn’t available to help resolve the issue so she offered to “take my information so her manager can call me back” – yeah sure. In short Summer Infant’s policy PUTS CHILDREN IN DANGER!Hitting a dead end with Summer Infant Inc. I called Amazon.ca and explained the situation to them. They apologized for the defective product and said they’ll immediately send a replacement gate. They also provided me with return shipping labels which I’m to use for returning the gate after receiving the replacement – simple! That’s all I wanted from Summer Infant but their “we don’t care about child safety” policy prevents them from doing so.I have to say Amazon.ca is great. It wasn’t their fault that the product was defective, nor should they be responsible to pickup the extra shipping cost because Summer Infant Inc.’s manufacturing is sub-par (gate is made in China of course).Thank you Amazon for resolving this so pleasantly! Shame on you Summer Infant Inc.!I hope this review helps others, I for one will be avoiding Summer Infant products.

Overall the gate is good quality and cosmetically pleasing. However a crucial component of the stair locking system is missing. Unfortunately without the pin in one of the four mounting brackets the gate cannot be installed.